Emotional Intelligence (EI) is important for businesses as it have been associated with good leadership/management, workplace satisfaction and happiness in one’s personal life experiences. It was first described as a form of social intelligence. EI traits that are aspects of effective managers/leaders in the workplace include maturity, integrity, business acumen and social skills. Traditionally employees were recruited based on their intelligence quotient (IQ) measures rather than their EI measures. Emmerling and Goleman, (2005, p.9) stated “even in entry level positions, IQ can’t reliably distinguish average and star performers” Employers are now looking for people who will fit in with the firm/company by having good verbal communication skills, appear enthusiastic and are mature. These people are required to deal with staff issues including their needs, conflicts, a person who can listen and they need demonstrate good leadership skills. Today “many organisations and researchers are recognising that emotional intelligence skills are critical to success. (Akers & Porter, 1003, p. 66) The end result is a good working environment.
Abraham, A. (2006) The need for the integration of emotional intelligence skills. Wollongong, NSW Faculty of Commerce papers.
Emmerling, R. J., and Goleman, D. (2005). Leading with emotion. Leadership Excellence 22(7): 9-10
Akers, M. D. And Porter, G. L. (2003). Your EQ skills: Got what it takes? Journal of Accountancy 195(3): 65-69